We value your trust and are committed to resolving every concern through our transparent 3-Level Escalation Process.
At RupeeFlix, customer satisfaction is our highest priority. We ensure every complaint is handled fairly, transparently, and within defined timelines.
First point of contact for all complaints and service-related queries.
If your complaint is not resolved at Level 1, it may be escalated to the Grievance Redressal Officer for independent review.
If your grievance remains unresolved after Levels 1 & 2, you may approach the RBI Integrated Ombudsman Scheme.
Our support team is ready to help you resolve your concerns quickly.